Measure your dog's neck at the base of the neck where a collar rests, pulling the tape snug but not uncomfortable. Do not take measurements from pet's current collar. Choose the size which best fits your pet's measurements. (i.e. a 15" neck can wear a small, which fits 12" to 15" necks, but would be more comfortable in a medium, which fits 14" to 18") If you do not have access to a soft measuring tape, use a length of string or paper, mark with a pen or your finger, and hold against a ruler to measure.
Be sure and list your pet's measurements in the blank provided. Since all collars are custom cut, when a measurement is provided we custom size the collar at no extra charge.
These sizes do not apply to breed collars. Each breed collar is designed to fit the standard neck size of that particular breed. If your dog is particularly large or small for their breed, make a note in checkout and we'll be sure to ship a collar well sized for your pet. additional charges may apply for significant size changes.
What is the Difference between a Buckle, Martingale, or Buckle on Martingale Collar?
See our article What is a Martingale Collar for an explanation of the difference between a standard buckle collar and a martingale collar. The difference between a martingale collar and a buckle on martingale is that a martingale collar is put on and removed by slipping over the head, while a buckle on martingale collar is put on with a quick release buckle.
Do you ship internationally?
Yes! We ship to Canada, Mexico, Australia, most European countries (including Great Britain and Ireland), and many Asian and African countries. To find out if we ship to your country, create a customer account. If your country is listed in the form provided for entering your address, then we are currently shipping to your country.
International Shipping Costs:
International shipping costs are automatically calculated. To view international shipping rates, add the desired items to your shopping cart, then click "estimated shipping costs". Most international orders are sent via USPS International Airmail Post, which generally arrives in 5-8 days. Due to customs procedures we cannot guarantee arrival dates for international orders. International buyers are responsible for any customs fees or taxes.
What are your collars made of?
Collars are made with a specially treated fabric or poly-blend trim reinforced with nylon webbing. Collars are quadruple stitched with an industrial thread that will not
rot and is designed to stretch slightly under pressure (preventing breaking and prolonging durability). Fabric collars for small dogs do not include webbing. Standard collar hardware is nickel plated steel. 1½" width D-rings are welded,
while all other hardware is cast in one piece.
We use very hard acetate clips on our side release buckle collars; Although
stronger than necessary for most collars, we have heard reports of extra-large
dogs breaking such buckles when frozen and put under extraordinary pressure. If you think your dog
and his or her activities may put exceptional strain on the collar, try our
all-metal side release buckles for 1" collars.
How Safe are your Collars?
Very! See above for a description of how we construct collars. While our collars are very durable and can last for years, it is important you periodically check your dog's collar for signs of wear. We do not guarantee our products against excessive pulling, chewing, or scratching. Only metal buckle collars are suitable for tie-outs. No collar should be left on a crated dog.
disclaimer:
Each consumer is responsible for determining the
suitability of BigDogBoutique.com products for their individual
situation. By purchasing, you acknowledge that you accept all responsibility
for any accidents. Collars should be inspected regularly.
Do you make custom collars?
Custom collars are seasonally available, based on our sales volume and travel schedule. When time allows, we are more than happy to develop collars in custom trims, for custom applications, or for special dogs. For very custom collars for working dogs or special needs companions, use the contact form to contact us.
What methods of payment do you accept?
You can pay with a credit or debit card or paypal. We use paypal to process credit cards. As you checkout you will be transferred to paypal's website, but not required to register for a paypal account.
Paypal is the industry leader in financial security. Utilizing PayPal's processing service allows us as a small business to process your payment using technology even safer than most large corporate websites. We never even see your credit card number!
You may also send a check or money order to the mailing address provided in checkout. Checks will be held until cleared.
Do you offer wholesale prices?
To access wholesale pricing first create an account and then use our contact form to request your account become activated as a wholesale account. Once your account is activated by BigDogBoutique.com staff you will be able to view special pricing. Please inquire ONLY if you operate a pet related business and can provide a copy of your Tax ID number or EIN.
Yes! We are active physically and financially in dog rescue. For a free collar
for your group or fundraising auction, fill out the donation
request page. If you are interested in larger quantities of collars, we
offer special wholesale pricing. To access rescue pricing, follow the steps
outlined above on how to apply for wholesale pricing.
What method of shipping do you use?
In the United States & Canada we ship via USPS. At our discretion we occasionally
ship large orders via UPS.
Is rush shipping available?
Sorry. BigDogBoutique is located in a rural area of Missouri, expedited shipping is not guaranteed from our town and generally priority is the fasted shipping we are able to offer.
Production and Shipping Time
If your order does not include any custom items your order should ship within
3-4 business days. If you order includes custom items processing time averages
4 to 10 days. If a delay of more than 10 days is expected, you will be contacted
via email.
Return & Exchange Policy
Due to the custom nature of our products, all sales
are final. Please carefully measure your pet to ensure
correct fit.
Do you have a catalog?
No. The money we save by not printing a catalog helps keep prices affordable.
Privacy & Security
Your personal information is strictly confidential, and will not be sold,
shared, rented or given to anyone. Online order & payment processing is 100%
safe & secure.
How do I clean my BigDogBoutique.com Collar?
The safest way to clean a BigDogBoutique.com collar is on the gentle cycle of a washing machine with a load of socks, towels, or similar non-delicate items. Use mild detergent and cool or warm water. If the dog collar has an odor from use, presoak in a bowl of water with three tablespoons dissolved baking soda.
What if my question is not answered here?
If you still have questions, use our contact
form to ask us directly.
Dog Collars
