FAQ

Always measure your pet and use the size measurements provided on each product page. See our video illustrating how to measure for a dog collar or our article on how to measure your dogs neck without a tape measure for assistance. Sizing varies by brand and style of collar so be sure and measure your pet and compare to the sizing guidelines in each product description. One manufacturer’s medium may be another manufacturers large so it’s very important to shop by actual neck measurement. Our dog collars are available in neck sizes ranging from 4″ to 34″.

Sizing guidelines do not apply to breed collars. Each breed collar is designed to fit the standard neck size of that particular breed. If your dog is particularly large or small for their breed, make a note in checkout and we’ll be sure to ship a collar well sized for your pet. Additional charges may apply for significant size changes.

See our article What is a Martingale Collar for an explanation of the difference between a standard buckle collar and a martingale collar. The difference between a martingale collar and a buckle on martingale is that a martingale collar is put on and removed by slipping over the head, while a buckle on martingale collar is put on with a quick release buckle.

Yes! We ship to almost every country where mail can be reliably delivered. International shipping costs are automatically calculated. To view international shipping rates, add the desired items to your shopping cart, then click “estimated shipping costs”. Most international orders are sent via USPS International First Class. 2 weeks is average delivery time for international orders, but because of customs inspections it’s impossible to predict delivery on orders outside the US- International Priority is available for an additional fee, and delivered within 5-7 days. International buyers are responsible for any import fees or taxes assessed by their local government.

DISCLAIMER:

Each consumer is responsible for determining the suitability of BigDogBoutique.com products for their individual situation. By purchasing, you acknowledge that you accept all responsibility for any accidents. Collars should be inspected regularly.

Free shipping shows up as a shipping option for all orders over $25.00. International and Canadian orders are excluded from free shipping. Free shipping will be shipped by first class mail only.

Once the package leaves our shop, it’s in the hands of USPS. We can provide a tracking # upon request. You can use the tracking # to contact your local postal office or check online to check the status of your package.

Custom collars are seasonally available, based on our vendor’s volume and schedule. When time allows, we are more than happy to work with you and our manufacturers to create special collars for custom applications or special dogs. For very custom collars for working dogs or special needs companions, use the contact form to contact us.

You can pay with a credit or debit card or paypal. We use paypal to securely process credit cards on our secure website. Paypal is the industry leader in financial security and utilizing PayPal’s processing service allows us as a small business to process your payment using cutting edge security technology. We never even see your credit card number!

Yes! We are active physically and financially in dog rescue. We allocate a certain number of dog collars to be donated each year, for a donation for your group or fundraising auction, fill out the donation request page and if all collars have not been claimed for the year we will provide a donation. If you are interested a quantity of collars, we offer special pricing for rescue groups (Because we are a distributor for several brands, our rescue pricing is sometimes below wholesale cost). To access rescue pricing set up an account using the instructions on the rescue dog donation page

We ship via USPS unless UPS is selected and paid for during checkout. At our discretion we occasionally ship large orders via UPS.

We ship from centrally located Joplin, MO, so Priority Mail, a shipping upgrade of only a few dollars, is almost always delivered to any location in the USA in 2 to 3 days. We also offer USPS Express Mail (1-2 days, depending on your location) and all UPS services- including UPS Next Day Early AM. (Please check use the contact form to contact us if you need overnight shipping to confirm you are ordering on a shipping day)

We field lots of questions about “late” or “missing” orders, but most of the time the order included a custom or backordered item and a notice of delayed shipping displayed during checkout or on the order confirmation. Before contacting customer service please check over your order confirmation for a backorder notice (at the bottom) or check the website product descriptions of the items ordered to see whether any of the items ordered were custom and how many days we estimate needing to have the collars made just for your dog! The vast majority of items on our website are in stock and if your order does not include any custom items your order should ship within 24-36 hours. If your order includes custom items, additional processing time will be required as outlined in each of the descriptions of custom items.

We are not responsible for lost or damaged returned merchandise at the hands of selected delivery carriers. Unless we have made a mistake in filling the order, all return shipping expenses are to be paid by the customer. Orders that we ship and are refused by customer or marked return to sender for lack of full address will not be refunded or reshipped.

NO RETURNS OR EXCHANGES CAN BE ACCEPTED for Custom Collars, personalized collars, or breed martingales. Unauthorized returns of these items (which are made to order) will be charged a 30% restocking fee. All other items fitting requirements below are eligible for return and exchange.

You may return new, unused items within 30 days of delivery for a full refund. Items should be returned with an explanation of problem (2″ too small, darker than color expected, etc) and desired action (refund, exchange, etc). Returns cannot be processed without this information. Please be sure to clearly mark “RMA- < your order number>” somewhere on the OUTSIDE of the package.

Exchanges for a different size are processed for only the cost of a second shipment ($4) and a payment of any price difference between the size ordered and the size exchanging for, but returns may be charged a restocking fee up to 20%. EXCHANGES CANNOT BE PROCESSED WITHOUT A SHIPPING FEE OF $4. This MUST be included as check or cash or your exchange will be treated as a return and charged a restocking fee.

Only collars that have not been worn and have not had tags removed may be returned. Absolutely no returns can be accepted on the following items:

  •  Custom made leashes and collars (including ALL personalized, embroidered, engraved, or special-size items.)
  • Any item showing signs of wear or use. (If any fur or dirt is showing, we will not be able to process your return or exchange)
  • Personal items (dog treats, grooming brushes, etc)
  • Items delivered more than 30 days ago.

We reserve the right to deduct shipping charges from amount of refund if a returned order took advantage of our free shipping over $20 offer.

Returns and exchanges may require up to 2 weeks for processing. This includes the transit time for us to receive your return (3-5 business days), time for us to process your return (3-5 business days), and time for your bank to process a refund (2-5 business days).

Ship to:
BigDogBoutique.com
16340 Elm Road
Carthage, MO 64836

Your personal information is strictly confidential, and will not be sold, shared, rented or given to anyone. Online order & payment processing is 100% safe & secure.

The safest way to clean a nylon or cotton dog collar is on the gentle cycle of a washing machine with a load of socks, towels, or similar non-delicate items. Use mild detergent and cool or warm water. If the dog collar has an odor from use, presoak in a bowl of water with three tablespoons dissolved baking soda. Leather collars should NOT be soaked or washed with detergent. Use saddle soap or similar leather cleaning product, minimal water, and, if desired, a leather conditioner. Do not over condition leather or your dog’s coat may be discolored.

Sizing collars for puppies can be tricky! Please see our article about How to Buy the Right Size Collar for Your Puppy.

If you still have questions, email us for help, or use our live chat (located at the lower right corner of this page)

Donation Instructions

We love supporting rescue organizations! We help in two ways: Free collar donations and special pricing for rescue groups. Read on to learn more!

BigDogBoutique gets so many requests for donations that only requests submitted using the instructions on this page will recieve a donation.

Step 1: First you must create an account on the My Account page.
Step 2: Email us at customerserv@bigdogboutique.com Make sure to include the following information in the email.

  • Your name/Person’s Name account on our site is under
  • Name of organization you represent
  • 501(c)3 tax exempt number
  • Size(s) requested
  • The URL of the link to us
  • Date of Event(if applicable)
  • New items only or returns and/or “seconds” okay?
  • And any additional comments or specific requests.
  • (We’ll use the shipping address associated with the account you created)

Special Pricing for Rescue Groups
If you need a quantity of collars, we offer special pricing for rescue groups. These prices are, in some cases, lower than wholesale. To access this special pricing, you’ll first need to my account and create one if you don’t have one already, then fill send an email to customerserv@bigdogboutique.com with the following information.

  • Your name/Person’s Name account on our site is under
  • Name of organization you represent
  • And any additional comments or specific requests

Once you’ve created an account and submitted a request we should have your account permissions changed within a day or two, and you’ll receive an email to let you know you may log in and view and purchase at special prices.

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